Where Amazon stole their customer support from

Zappos is the epitome of customer service and revolutionary corporate culture. Much of it was due to one of its co-founders, Tony Hsieh, and his eccentric lifestyle. But Hsieh was more than eccentric. His views on business made him a groundbreaking CEO, for better or for worse. After all, Zappos went from paltry sales to a giant of the e-commerce world. We’ll tell you all about how Zappos got to the top and the unfortunate implications of its success in this episode of Company Forensics.

#startups #Slidebean #Zappos

0:00 Zappos – Intro
0:48 Zappos – The origins
2:35 Zappos – Changes through culture
4:26 Zappos – The reputation precedes
5:46 Zappos – Atypical employment techniques
7.08 Zappos – Amazon comes in
8:37 Zappos – Tony Hsieh, an enigmatic character

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